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Studying the opinion of obstetric and gynecological patients on their communication with medical specialists

DOI: https://doi.org/10.29296/25877305-2023-08-08

Professor K. Amlaev(1), MD; S. Bakunts(1), Associate Professor E. Kuzmina(2), Candidate of Medical Sciences; Associate Professor A. Khripunova, Candidate
of Medical Sciences(1), Associate Professor Kh. Dakhkilgova(1), Candidate of Medical Sciences
1-Stavropol State Medical University, Ministry of Health of Russia
2-Ministry of Health of the Stavropol Territory, Stavropol

The paper presents the results of studying the communicative patterns that have developed in everyday obstetric and gynecological practice, as well as the patients’ ideas about them. Objective. To study the opinion of obstetric and gynecological patients on their communication with medical specialists. Subjects and methods. A total of 975 patients who were on inpatient treatment in obstetric and gynecological clinics were surveyed. Results. For older respondents, the absence of tattoos and piercings, as well as the presence of a badge, are important in the appearance of a physician. Almost half of the respondents consider that the physician should comfort an upset patient by giving him the opportunity to vent his negative emotions. To get information on medical topics, most patients use social media; 27.6% are not absolutely interested in social media. 20% of the patients have the impression that the physician talks with him irritably or in a "negative" form; 67% of the patients would like to participate in decision-making with the physician regarding their health. Conclusion. In order to increase the satisfaction of patients with their interaction with medical specialists, the physicians need to improve their communication skills, pay attention to their image and appearance, and to show empathy when communicating with patients.

medical specialists.

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