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Conflict managements (a communication model)

DOI: https://doi.org/10.29296/25877305-2020-04-10

G. Tulitbaeva Emergency Hospital, Ufa

The paper deals with the problem associated with the prevention and management of conflicts between a healthcare worker and a patient. Analysis of patient complaints and sociological surveys confirm that the occurrence of conflicts is caused by misunderstandings and the characterological features of both the physician and the patient. In most cases, patients prefer to resolve the problematic situation with a specific physician. The paper proposes a communication model of conflict management, the following of which will help manage the tension occurring between the patient and the physician. Particular attention is given to the psychological technique described in the model.

healthcare worker
communication model
conflict management

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